Enhanced Routing 8XX service is designed to help you adjust quickly to changing customer needs. It's the perfect call-center solutions for customers who need the flexibility to re-route the termination of incoming 8XX calls quickly and easily, based on a number of variables.

Origination Control

• Origination Control allows for the customer to control who can terminate to their 8XX service.
  
• The restriction or allowance of calls is based on the geographic origination of the call and can be defined by NPA-NXX, LATA, State or the U.S. and limited international regions.

Enhanced Routing Controls

• Time of Day/Day of Week
  An incoming 8XX call can be routed to multiple locations based on the Time of the Day in half-hour increments (i.e. 0830, 1200, 1530, etc.) and the Day of Week that the call is received.
  
• Day of Year/Holiday
  o An incoming 8XX call can be routed to multiple locations based on the Day of the Year and Holidays.
  o Holidays are based on a standard Holiday schedule, enabling customers to leave their TOD/DOW routing in place and still make exceptions for holiday call volume.
  
• Percentage Allocation
  o Incoming 8XX calls can be distributed to multiple destinations based on percentages in 5% increments.
  
• Geographic Routing
  o Incoming 8XX calls can be routed to up to 100 locations based on the originating state or the NPA-NXX.
  
• Emergency Redirect
  o A number can be re-routed to a different terminating location quickly when an emergency makes such routing necessary.
  o These routing changes may be made within 45 minutes from the receipt of the Emergency Redirect order.
  
• Network IVR
  o A 1 to 10 prompt audio menu is developed in cooperation with the customer.
  o Callers then use this menu to self-direct their calls to the appropriate call center or destination.
  o Completely configurable for re-prompt tries and destinations.
  

Inbound Features

• Vanity Numbers
  o Broadwing can check to determine if a vanity number is available and reserve the number upon the customer's request.
  
• 8XX Directory Listings
  o Customer name and 8XX number can be listed in the national 8XX database.
  
• Network IVR
  o 1 - 10 Audio menu prompts guide the caller to multiple call center destinations.
  
• International Toll Free Service (ITFS)
  o Inbound toll-free access from over 60 countries.
  
• Dialed Number Identification Service (Dedicated Only)
  o DNIS delivers the dialed number as part of the call record, which enables the customer to identify their traffic by dialed number, even if several 8XX numbers terminate to the same location.
  
• Automatic Number Identification Delivery (Dedicated Only)
  o ANI delivers the number of the calling party to the terminating location.
  
• Direct Termination Overflow (DTO) (Dedicated Only)
  o If all DS0s on a T1 are in use, DTO allows for incoming calls to be routed to another T1 or to a POTS number.