|
Managed
WAN Services - Full Life Cycle Management
Broadwing's
Wide Area Network (WAN) Full Life Cycle Management service offers
a fast and cost-effective way to gain control of your network and
increase your network's uptime by providing 24x7x365 monitoring
of network devices and circuits. Broadwing's strategic relationship
with NetSolve provides proven remote network management tools and
certified network engineers, enabling delivery the performance and
reliability you demand from your network infrastructure.
Managed
WAN - Full Life Cycle Service Components
Project
Implementation
24x365 monitoring
Fault Isolation Device Problem Resolution Standard Reporting
Change Management |
Information
Management
Configuration Management
Device Problem Resolution
Performance Reporting
Network Engineer |
*See Managed Services Sales/Product Guide for Service Component
Descriptions
Managed
WAN - Full Life Cycle Service Level Agreements (SLAs)
Broadwing's SLA for Managed WAN - Full Life Cycle services is above
and beyond the SLAs Broadwing offers on each individual transport
service, e.g. Frame Relay, ATM, and Private Line.
| |
Network
Availability |
Initial
Trouble Notification |
Status
Updates |
| Managed
WANFull Life Cycle |
99.5%
|
30
Minutes |
1
Hour Intervals |
*See
MNS Contract for specific SLA terms and conditions language
Web-based
Customer Interface
ProWatch Exchange is a secure Web-based customer interface that
offers you full visibility and control with the click of a mouse.
ProWatch Exchange enables you to:
•
Check the status of IT infrastructure at a glance
• View trouble ticket details
• Track network activity and assets
• View on-demand and monthly reports
Service
Availability
Full Life Cycle Management Services are available in the contiguous
United States. Managed Services for International locations should
be requested on an Individual Case Basis.
Managed WAN Services (Full Life Cycle) -
Supported Equipment
| Manufacturer |
Manufacturer
Model |
Special
Instructions |
| Cisco
Routers |
800
series |
Support
VPN Applications* |
| |
1600R |
Existing
networks only |
| |
1700
Series |
Support
VPN Applications* |
| |
2500
Series |
Existing
networks only |
| |
2600
Series |
Support
VPN Applications* |
| |
3600
Series |
Support
VPN Applications* |
| |
4000
Series |
Existing
networks only |
| |
4500M
Series |
No
Support for VPN Applications |
| |
4700M
Series |
No
Support for VPN Applications |
| |
7100
Series |
Support
VPN Applications* |
| |
7200
Series |
Support
VPN Applications* |
| |
7500
Series |
Support
VPN Applications* |
| Nortel
Networks/ Bay Routers |
Access
Stack Node
Backbone Node (BCN/BLN)
BayStack Access
Node/Access Node Hub
BayStack ARN |
For
existing customer networks. Broadwing does not support procurement
or other CPE services for these devices. Requests for procurement
and services will be on Individual Case Basis. |
| 3Com
Routers |
OfficeConnect
NETBuilder
NETBuilder II Routers
SuperStack II NETBuilder SI |
For
existing customer networks. Broadwing does not support procurement
or other CPE services for these devices. Requests for procurement
and services will be on Individual Case Basis. |
*May
require additional encryption module for VPN applications
|
